Our Research Process

How topics get on the roadmap

Content ideas come from three main channels:

• User questions. Recurring questions that arrive via the contact form or that appear in support conversations. If the same question shows up multiple times, it's a signal that a searchable answer would be useful to more people than just the person who asked.
• Real skill gaps. Patterns visible in our own platform usage — the specific keys that most users struggle with, the WPM plateaus that people stall at, the exam-format questions that repeatedly get answered wrong. Content that targets a real skill gap is inherently more useful than content that ranks well but doesn't help anyone.
• Regulatory and exam updates. When SSC, state PSCs, or other exam boards publish new notifications with updated typing requirements, we publish or update the corresponding prep guide within a week. Timing matters more than topic novelty here.

Source hierarchy

When an article makes a factual claim, we prefer sources higher in this hierarchy:

1. Primary sources. Government exam notifications, official standards documents (ISO 9241 for keyboarding, for example), peer-reviewed research, or the platform's own instrumented measurements.
2. Secondary reporting. Reputable news outlets and established educational publications citing primary sources — usable when the primary source isn't publicly accessible.
3. Community and forum content. Useful for reader-relevant context (“what learners actually struggle with”) but not for factual claims on their own.

Blog-quoting-blog chains are avoided. If a claim only has secondary or tertiary sourcing, we either dig up the primary source or reframe the claim as an observation rather than a fact.

The publishing gate

An article isn't published until the responsible editor confirms all of the following:

• Every factual claim has a source, and each source has been checked.
• Every numeric claim is verified against the primary source.
• Recommendations (a specific practice technique, a specific keyboard, a specific exam-prep path) reflect the editor's honest position — not what would rank or convert best.
• Content that overlaps with existing articles is either merged in or explicitly differentiated so we're not cannibalising ourselves.
• Internal links to related pages exist so a reader following one topic can follow the thread rather than searching from scratch.

Why some topics we don't cover

We prefer to publish fewer articles that are genuinely useful over more articles that just target search demand. Some categories we intentionally avoid:

• Puff pieces. “10 amazing benefits of typing” content that repeats obvious claims — nothing a reader can act on.
• Product roundups without hands-on use. If we haven't actually used the tool, we don't rank it.
• Aggregated statistics without attribution. Any “users typed X words this year” figure needs to be either verifiable from public data or explicitly measured on our own platform.